San Isabel Telecom News
September 17, 2018
Fiber Cut
We want to say thank you to our Eagle County customers for your patience Wednesday and Thursday while we dealt with two separate fiber cuts, both caused by the same construction crew working on a (very large) underground pipe installation for the airport hangar expansion.
The first occurred at about noon on Wednesday, Sept 12, and cut our backbone connecting our data center to the Chatfield neighborhood which also carries our connection to the Internet. Fortunately the contractor was one we have worked with and they very quickly responded to dig out the area of the fiber cut and prepare it for repair. Unfortunately we were not able to get a fiber splicer crew on site until the next morning, Sept 13. Around 10am our fiber was repaired.
And then unfortunately 20 minutes later the same crew then cut the main CenturyLink fiber connection out of Eagle County - this one also affected many long-haul connections between Denver and Grand Junction, as we heard from numerous carriers their services were down.
CenturyLink was able to repair their cut cable about 2:30pm on Thursday.
We know fast, reliable Internet access is a critical piece of every person's life and business' lifeblood. We are working on plans to bring true, redundant Internet connectivity to Eagle County. Stay tuned here for more information.
March 23, 2016
Tandem Issue
A Denver tandem issue is causing problems with long distance calling. This affects both inbound and outbound calling. We are aware of the issue and we are working hard to fix it. Please stand by.
August 1, 2013
San Isabel Email Instructions
When setting up:POP - choose POP and the incoming server port will default to 110
IMAP - At this time, please do not use IMAP.
All other settings are the same.
Note - Substitute the first part of your email address for "user."
Username = user@sanisabel.net
Password = the password you set up when you configured your mail box
Incoming Mail Server = mail.sanisabel.net
Outgoing Mail Server = smtp.sanisabel.net
Outgoing Server Requires Authentication (typically found in advanced options or settings)
Do NOT check "Log on Using Secure Password Authentication"
Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"
Outgoing Server Port = 2525 or 587
Note - Make sure you are not choosing an SSL type, this option should be turned off, or "None" should be selected.
For newly registered domain names, it may take up to 48 hours for your settings to activate. if you have just configured the mailbox, it may take up to 4 hours for the mailbox to be fully functional.
To view text-based instructions, please visit the following link: PC or Laptop Mail Client Setup
To view instructions for iPhone™ or iPad™, please visit the following link: Iphone or Ipad Setup
July 15, 2013
Please note that we will be conducting maintenance late Tuesday morning
until early Wednesday morning. If you are experiencing issues during this
time, please call us at the number above.
November 8, 2012
Ethernet over Copper
Ethernet over Copper NOW AVAILABLE in Avon and Vail!
PRI services are always available, reliable, and backed by the best customer service in the Valley.
YES, we offer service to Chatfield and Buckhorn! We're proud to provide Fiber to the Home in these communities, and we have Great Deals, too!
May 21, 2012
Netflix and WiMAX
Some WiMAX customers have reported that Netflix pauses, particularly during busy network times. San Isabel contacted Netflix about this, and they said that the minimum speed necessary to run Netflix is 3Mbps. For High Definition (HD), the minimum is 5Mbps. If you are experiencing this issue, try pausing the movie for a few minutes, then resuming.
San Isabel's WiMAX service provides speeds up to 3Mbps.